Get in Touch
We are here to answer your questions about sustainable energy solutions
Contact Information
Our team is available during business hours to discuss your energy consulting needs. We aim to respond to all inquiries within one business day.
Office Address
Level 4, 127 Creek Street
Brisbane QLD 4000
Australia
Business Hours
Monday to Friday: 8:30am - 5:30pm AEST
Saturday: 9:00am - 1:00pm AEST
Sunday: Closed
Service Areas
We provide on-site consultations across Queensland, New South Wales, and Victoria. Remote preliminary assessments are available for other locations.
Level 4, 127 Creek Street
Brisbane QLD 4000
Response Time Expectations
General Inquiries
We respond to email inquiries within one business day. For urgent matters, please indicate this in your subject line.
Site Visit Scheduling
Residential assessments are typically scheduled within 5-7 business days. Commercial audits may require 2-3 weeks advance booking.
Report Delivery
Assessment reports are delivered within one week of the site visit. Complex commercial reports may take up to two weeks.
Follow-up Support
Post-report questions are addressed within 48 hours. Clients receive 30 days of email support following report delivery.
Disclaimer: The information provided on this website is intended for general guidance only and should not be considered professional engineering or financial advice. Response times are typical estimates and may vary during peak periods. Fern-spark does not guarantee specific availability or scheduling timelines.