Privacy Policy - Fern-spark

Introduction

Fern-spark ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fern-spark.com or engage our consulting services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Submit an inquiry through our contact forms
Request a consultation or assessment
Subscribe to our newsletter
Communicate with us via email or other means

This information may include:

Name and contact details (email address, postal address)
Property information relevant to energy assessments
Service preferences and requirements
Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and approximate geographic location
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide requested services
To schedule and conduct energy assessments and consultations
To prepare and deliver assessment reports
To send administrative communications about our services
To improve our website and service offerings
To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep your information confidential.
Legal Requirements: We may disclose your information where required by law or in response to valid legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Assessment records are typically retained for seven years following project completion.

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Opt out of marketing communications

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Fern-spark
Level 4, 127 Creek Street
Brisbane QLD 4000
Australia
Email: [email protected]

Complaints

If you believe we have breached the Australian Privacy Principles or are dissatisfied with our handling of your information, you may lodge a complaint with us. We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).